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Find Out More |
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Other iiS Sites |
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iiS Fast Track Room Booking Features
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iiS Support Net User
Guidelines |
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This page discusses the best way to get iiS
Support Net assistance. |
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| The first time
you log in |
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• The first time you log in,
change your password in Main Menu > User Settings > Change Password section. |
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| Adding a new
Call |
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• To add a brand new call, go
into Submit a Support Call by using the top bar link or via Main Menu >
Submit a Support Call.
• When you start a new call, the software should know who you are and your
customer and building value.
• All that you should have to do is select a 'Call Type:' that is based on
the software the issue is about and the type of issue and then write a
description.
• You MUST have a call type and some description to successfully save a
call.
• You can also add an attachment to a call here. You can only add one
attachment here. For multiple attachments, see the instructions below on the
Call Monitor and Comms Logs.
• The call is finished and saved by clicking on the bottom 'Submit' button.
• You should then receive a notification that your call has been saved and
the relevant emails sent.
• The call should then show up in the Support Call Monitor |
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| Viewing
Existing Calls |
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• To view any outstanding
calls, go into the Support Call Monitor either by using the top bar link or
via Main Menu > Support Call Monitor.
• Here you can see any outstanding calls.
• Clicking on the number of the job in the first job code column will bring
up the detail of the job.
• Any additional comments will be listed as Comms Logs at the bottom of the
screen.
• You can add Comms Logs yourself by clicking on the Add Comms Log link.
• You can add attachments to a Comms Log such as any relevant screenshots,
etc.
• You can only add one attachment per Comms Log. To add multiple
attachments, create multiple Comms Logs.
• In Comms Logs from us, you might also see attachments.
• Comms Logs are date and time stamped so that they provide an audit trail
for both parties. |
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| Email Updates |
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• Any change to status or
addition of Comms Logs generates an email to the requestor of the call and
to iiS. |
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