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iiS Fast Track Upgrades
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FTHD&PPM v3 Upgrade |
| The list of mechanisms for v3
is not finalised, and is likely to be expanded. |
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FTHD&PPM v3 Mechanisms
PPM Modelling Mechanisms
* All task dates for a PPM Task can now be moved forward or backwards with a
few clicks.
* All task dates for a PPM Process can now be moved forward or backwards
with a few clicks.
* All PPM task dates for an Asset can now be moved forward or backwards with
a few clicks.
PPM Expert Mechanisms (for PPM Plan Development)
Provides mechanisms to apply a maintenance plan to a group of assets, in
one operation. Assets are filtered by a combination of building, floor, room
and asset type, and the specified process and cycle can be generated for all
matching assets. As a simple example, to apply a 28-day inspection to 4 x
Calorifiers and 12 Low-temp hot-water pumps in the same building, users
perform 2 grouped set-up operations, instead of 16 separate operations.
Customer Document Management
The Documents area for tracking documents which are associate with
buildings, customer, assets, jobs, etc., has been extended to include
extensive search capabilities, and a wizard to quickly add data from
specified folders. Even if your document data is stored in hundreds of
different folders, it can now be analysed as a single resource. Any document
can be viewed and/or emailed with a few clicks.
Hazard Management
Hazard information can now be tracked inside the system. The Hazard
Types table ensures consistency of hazards tracked; types can be defined by
admins, and certain standard types such as ASBESTOS, CHEMICAL, WEATHER,
etc., are automatically created. Each Hazard is registered to a building.
Hazards are analysed each time a building is chosen, or a caller or an asset
is chosen, which in turn chooses a building. If hazards are present for a
chosen building, the operator is warned, a comms log is created (to note
that the operator has been warned), and a brief statement on the building's
hazards is included in any job emails sent.
Engineer Emails
Job emails can automatically be sent to engineers and other labour
resources. The whole mechanism has an on/off switch, and each engineer can
be set to receive standard emails, SMS Text emails (to their mobile phones),
or both.
View Filters = Instant Report Variation
Each Background Data and Report view now has the View Filters mechanism,
whereby few or many filters can devised, and then applied with a single
click. Examples of instant filters might be: 'Buildings in London',
'Buildings in the EC postcode', 'Buildings not in London', for instance.
Labour Control by Time
An additional, completely new implementation of Labour Control has been
provided, whereby jobs can be assigned to contractors and engineers by time
of day. This mechanism is separate from the standard AM/PM timer period
Labour Control, and admins can choose between methods.
Building Code/Name for email subject suffix
If it is useful to notify recipients of a job location in the email
subject line, the building name and/or code can be included, as well as any
text which make these values clearer. An example of such a subject line
might be 'Job: 12302 Cardiff HQ (Building Code: CARDIFF)'.
Licence Control Session Auto-Delete
If a user's session information is out-of-date, such as if they've
forgotten to log out, or gone out of WiFi range, their session record is
deleted, making their licence slot available for other users.
Job Ref 1 and 2 added to MAPI emails
The values which are recorded against Job Ref 1 and Job Ref 2 in the
Call Logging form, are now added to the email information if MAPI (not SMTP)
is used. Many users rename the Job Ref 1 and Job Ref 2 labels to more
meaningful values such as 'Customer Ref' and 'Internal Ref'
Work Management Dashboard
The Work Management Dashboard shows crucial information as a summary,
and also indicates changing data. Users can drill down to the job data by
clicking on the coloured bars of the bar charts (ultimately loading the full
job into the Call Logging and/or Work Monitor views).
SMS-Text email, Standard Email or Both
At any of the email trigger points, emails can be sent to recipients by
the longstanding standard method, to a separate SMS-Text email, or both. The
type of email and SMS-Text email address can be provided for caller, call
logger, contractor and contact manager. Against the applicable people,
"STANDARD", "SMS", or "BOTH" flags will be available.
Expanded Email Trigger Points
Version 2 has long been able to automatically email significant parties at
Job Issue and Completion. At the choice of the administrator, Responded to,
Contained and Closed emails can also now be automatically sent.
Proximity Analysis
Shows how close each engineer is to each other job. Assists efficient
Job Resource Planning.
Mapping of Jobs
From the Windows software, a browser pops up to show the location of
each job on a map. Works in Call Logging and Labour Control. Driven by
longitude and latitude angles, which an be from postcode (coarse) or
building (precise). Assists resource planners and operators alike.
SLA's by Customer
Different customers can now have different SLA response times for the
same work type, even if in the same building.
Open Job Count Reminder Alert (optional module)
An alert to remind service providers and contractors of open job counts
can be set to a preferred trigger period, such as daily, weekly (such as on
Friday), etc. The alert will automatically remind service providers without
any interaction from operators or administrators.
Fully Automatic PPM (optional module)
The forecasting of PPM Task Dates, and the generation and Issuing of
jobs (by email), can be completely automatic, and based on a timer period
such as hourly or daily. Administrators concern themselves with the
essentials such as setting up new assets and assigning tasks to them, and
the software automatically does the rest. Automatic versions are available
as windows client, or service (as an invisible service running on a server). |
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