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iiS Fast Track Help Desk & PPM - Help Desk and Cyclical Maintenance software
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Manage Jobs with
iPhone,
Blackberry
and
Android |
Fast Track
Mobile for Smartphone
provides remote and on-site access for maintenance engineers and service providers.
LIVE access gives control of RECEIVING REACTIVE
and PPM
jobs, UPDATING job statuses, and capturing CUSTOMER SIGNATURES.
The technology is designed so that the application works just as well
WITHOUT an Internet connection as with: ideal for remote maintenance
management work where
signals are poor.
Using the BIG BUTTON approach,
engineers can manage jobs in REAL TIME, with no installation on their
Smartphones - the software is simply downloaded by clicking a URL.
Fast Track Mobile will help you
realise many benefits:
REAL TIME UPDATES mean savings from
a reduced resource requirement for back office staff.
COST CONTROL as completion
signatures are captured in real time, to aid with invoicing.
DEPLOYMENT SAVINGS from little or no
outlay on new hardware, and zero training costs. |
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Fast Track
Mobile for Smartphone
fully integrates with the CORE
Fast Track Help Desk & PPM components for Windows and Web. Whether jobs are automatically generated
by PPM, logged by call centre staff, or by customer self-service,
engineers and service providers will be aware of them, wherever they
are. Smartphone access can be added for a low per-user cost. |
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Find Out More
Click Here to Email Us and find out more about
Fast Track Mobile for Smartphone solutions. |
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| How
does Fast Track Mobile for Smartphone work? |
| The following
section illustrates the streamlined operation of Fast Track Mobile for
Smartphone, and includes images of the software in operation, using an
operational web site. |
When engineers press the
link or type the URL for the mobile application on your
website, the whole application is downloaded.
The logo page appears, and after a few seconds (or when the user
presses the Main Menu button), the simple "Big Button" main menu
appears. Most selections can be made with a "one-handed click".
From the Main Menu, users view jobs, and sync with the server,
to pass on their updates and receive any new jobs. After jobs
are received, the application works perfectly well even if no
Internet or WiFi connection is available. This provides for
Smartphone Maintenance Management even when underground. |
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When a user presses the View Jobs
button,
their jobs are shown in a simple, scrollable list. As jobs are
updated to Completed, they drop off the list of "work to be
done".
Touching, tapping or clicking on a job takes the user to the
detail for the job, which includes the phone number and
description. Clicking the description causes the Smartphone to
phone the number, after checking with the user that this is OK.
When the user clicks the Edit button, the Status Update picker
is shown, and the new status can be set by simply picking from
the list. Engineers receive the jobs when they are issued, and
will typically want to indicate when they have Responded To the
job (arrived at site) and Completed the work. Other statuses are
available. |
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When the status list appears,
users simply touch, tap or click the applicable status, in order
to indicate the current, LIVE status of the job. The Contained
status indicates a state whereby the engineer has been able to
implement a temporary fix to the situation.
Upon Completion, the signature capture box appears, and the user
can present the Smartphone to the customer for sign off, using
either their finger, or a stylus. This function varies by
device, and requires a touch-screen. On the iPhone, signatures
can be captured by finger, or using an inexpensive capacitive
stylus. |
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| When Fast Track
Mobile for Smartphone users update statuses, the LIVE database is being
updated. This means that when Call Centre, Back Office and Customer
users review the data, it is live and up-to-date: there is no need for
call-ins, after-the-fact updates, or any other second-phase activity.
The engineers and service providers are providing the fastest possible
update to the main LIVE system, regardless of where they are. |
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