iiS Customers Support and Information

Find Out More

Home

Upgrades

Downloads

	Evaluations
	PDF's

Best Practices

How can I?

About iiS

Support T&C's

Uptime

Other iiS Sites

	Fast Track Room Booking
	Fast Track Help Desk
	Fast Track PPM
	iiS Central Site
	iiS SMS

iiS Fast Track Room Booking - Meeting Room Scheduling Software

Your Upgrade Information is Here

Version 2.4 of Fast Track Room Booking, and 2.7 of Fast Track Help Desk & PPM are available for deployment in May, and Version 3 will be available for both soon. Click Here for more information on the upgrades.

Online Support

How can I....?

Log in to Support

iiS Support Web

The iiS Support Web is now available to registered customers and agents. If you have already registered, submit your user ID and password at the fields on the upper right corner of this page.

Need a Login?

If your company is registered as an iiS customer, but you don't yet have a login, please click here. Your access can be enabled in a very short time.

Solution Guides
	Email Setup for FTHD Setting up email for Outlook and MAPI. Data Relationship explained.
	Fast Track SMTP Email Configuration for use of company servers for sending SMTP email.
	Background Data User Guide Setting up background data well is the basis for success.
	PPM Mechanisms User Guide Illustrated to assist with rapid set up of PPM models.
	Call Logging and Monitoring The main mechanisms for call creation and update.

Add Data for more Buildings, Rooms, Assets, etc.?

iiS software includes mechanisms to import "raw data", but the data must be more or less perfect. If you have spreadsheets, we can almost always turn them into data more quickly and cheaply than you can. Click here to find out more.

Utilise advanced areas of the software?

Consultative Training is often the answer. This type of training starts with a clean slate and asks "I want to do this - how do I do it?" Click here to find out more.

Adding Modules

The same database is used to underpin all iiS software modules, so extending the value of your investment by adding modules can be straightforward.

Adding Help Desk to Room Booking

The same building, room, floor, caller, asset, etc., data can be used to drive a call logging system for general and maintenance calls.

Adding Room Booking to Help Desk

A Powerful desk, space and room booking system can be added to the same database that is used for Help Desk and PPM.


UID PWD
Support Net User Guidelines

News
	Fast Track Room Booking v2.4 is available, with v3 coming in very soon. Find out what's in each new version: click here.
	Fast Track Help Desk & PPM v2.7 is available. v3 will be here very soon. Click here to find out more.
	Fast Track Help Desk & PPM Development History Compare this to your version - maybe time to update??
	Fast Track Help Desk Latest Follow-On Jobs, Quotes to Fixed Price Process, Asset Documents, SLA/KPI Analysis, Customer Satisfaction and more. See SCREEN SHOTS on the WHAT'S NEW pages.
	Hosted Help Desk Save on Capital Expenditure with a hosted help desk, configured to be available very quickly: click here.
	Pocket PC Work Monitor Engineers and service providers can monitor and update Fast Track Help Desk and PPM using Pocket PC's. Click Here and then follow the Web & Pocket PC links.
	Self-Service Call Logging Your customers and contractors can submit and monitor work using any PC with a browser. Click Here and then follow the Web & Pocket PC links.

	v